# Inbox Triage (Notchset): prompt.md (v1.0.0)

- id: `inbox-triage` · version 1.0.0 · block · pro (Pro)
- category: Application UI
- build: Base UI (one set of files; its dependencies follow the build)
- install (this build): `npx shadcn@latest add @beautiful-ui-pro/inbox-triage`
- npm dependencies: class-variance-authority@^0.7
- registry dependencies: utils, https://beautiful-ui.dev/r/notchset-foundation.json
- docs: https://beautiful-ui.dev/components/inbox-triage
- The install command carries everything this item needs (files, CSS, tokens, npm and registry dependencies). Prefer it to copying source by hand.

A keyboard-first support queue: INBOX / SNOOZED / DONE with rolling counts and a gliding underline, rows with an unread dot, a type tag, subject, preview and response deadline, a selection bar that glides to the current row, J/K to move, Enter to open inline, E done, S then 1–3 to snooze, U unread, Z undo, rows that slide out and fold, and an undo that brings them back.

## Build it
- Stack: React 19 (`ref` is a plain prop), TypeScript, Tailwind CSS v4 utilities, a shadcn-initialised project with the `@/*` alias.
- Packages: `class-variance-authority@^0.7`.
- Files: `components/ui/notchset/blocks/inbox-triage.tsx`; shared code: `lib/beautiful-ui/notchset/instrument.tsx`, `lib/beautiful-ui/notchset/root.ts`, `lib/beautiful-ui/notchset/button-variants.ts`, `lib/beautiful-ui/notchset/switch-track.tsx`.
- Registry dependencies, installed with it automatically: shadcn `utils` (cn), `notchset-foundation`.
- Builds: one set of files for both, but its dependencies come in Base UI and Radix builds. Install the one that matches the project (see Install): a free item's bare URL installs the Base UI build of it and its dependencies.
- Exports to keep: `InboxTriage`, and every exported type.
- CSS: the install adds the notchset foundation (tokens, keyframes, motion levels) to your global stylesheet once. Nothing to import by hand.
- Re-running `add` (or `--overwrite`) re-applies those rules: put overrides in your own CSS, never in the installed rules.
- Tokens: retheme with the `--notchset-*` custom properties (`--notchset-check`, `--notchset-control-edge`, `--notchset-draw-from`, `--notchset-ease-bloom`, `--notchset-ease-glide`, `--notchset-ease-key-down`, `--notchset-ease-key-up`, `--notchset-ease-travel`, `--notchset-fade`, `--notchset-focus-color`, `--notchset-focus-inset`, `--notchset-grow-to`, `--notchset-key-down`, `--notchset-key-up`, `--notchset-life-from`, `--notchset-life-ms`, `--notchset-node-blink`, `--notchset-node-bloom`, `--notchset-node-delay`, `--notchset-plate-color`, `--notchset-rise-from`, `--notchset-rule`, `--notchset-scan-to`, `--notchset-scroll`, `--notchset-signal`, `--notchset-sweep-to`, `--notchset-travel`). Never add Tailwind colour classes inside the component.

```tsx
import { InboxTriage, type TriageItem } from "@/components/ui/notchset/blocks/inbox-triage";
```

## Parts

| Part | data-slot | What it is for |
|---|---|---|
| `InboxTriage` | `inbox-triage` | Header, folder tabs, the keyboard-driven list and the undo footer. |

Style a part with `[data-slot="<slot>"]` selectors or its `className`; keep the attributes when editing.

## Sound
- Keep every `data-slot` and `data-sound` attribute: the sound layer reads them.
- Installing this item adds no audio. Nothing plays until the app mounts `SoundProvider` once (install: `npx shadcn@latest add https://beautiful-ui.dev/r/notchset-sound.json`, import from `@/components/ui/notchset/sound-provider`); `useSound()` gives `muted` and `setMuted` for a mute control. Without a provider the audio engine never loads.

## Match the original
- Read `components/ui/notchset/blocks/inbox-triage.tsx` as the reference implementation before changing or recreating anything, and match it: sizes, colours per theme, motion timings, copy and behaviour.
- If you deviate (a prop you can't honour, a style you changed, a dependency you swapped), say so in your reply, part by part.
- Keep the accessibility contract, the keyboard map and the motion levels listed below.

## Use it when
- support inbox, helpdesk, ticket queue, email triage, keyboard shortcuts, snooze, zendesk, front, Notchset
- Agents clearing a queue of conversations quickly
- Any inbox where done, snooze and undo matter

### Not when
- Answering one ticket with context: use Support Console
- Thousands of rows: virtualise the list

## Mistakes
- Persist moves on the server; the block updates at once
- Keep tags short: they never truncate

## Usage

```tsx
import { InboxTriage, type TriageItem } from "@/components/ui/notchset/blocks/inbox-triage";

export function Queue({ items }: { items: TriageItem[] }) {
  return (
    <InboxTriage
      items={items}
      onChange={(item: TriageItem) => fetch(`/api/conversations/${item.id}`, { method: "PATCH", body: JSON.stringify({ folder: item.folder, unread: item.unread }) })}
    />
  );
}
```

## Props

| Prop | Type | Default | What it does |
|---|---|---|---|
| `items` | `{ id, initials, name, company, tag, subject, preview, body, time, unread, slaMinutes, folder, until? }[]` |  | folder is inbox, snoozed or done; slaMinutes under 60 reads in signal. |
| `snooze` | `{ label, until }[]` |  | The three snooze choices (keys 1–3). |
| `onChange` | `(item) => void` |  | A conversation moved folder or changed read state. |

Full docs: https://beautiful-ui.dev/components/inbox-triage

## Customising
- Colours: the component reads your shadcn tokens (`--background`, `--foreground`, `--border` …), refined by the `--notchset-*` tokens. The signal colour is `--notchset-signal` (it falls back to `--destructive`). Set tokens on `:root`, or on any container to retheme one area.
- Dark mode follows the `.dark` class on an ancestor (the shadcn and next-themes convention).
- Update later by re-running the install with `--overwrite` (review the diff if you edited it). Changelog: https://beautiful-ui.dev/r/changelog.json

## Keyboard

| Keys | Action |
|---|---|
| J / K or ↑ ↓ | Move between conversations |
| Enter | Open the message inline |
| E | Done (back to the inbox from DONE) |
| S then 1 2 3 | Snooze |
| U | Toggle unread |
| Z | Undo the last move |
| Esc | Close the message or the snooze row |

## Performance

- Plain rows and CSS transitions; nothing runs while idle.

## Responsive

- Under 640px (container width) the company and preview hide.

## Motion inventory

| Interaction | What moves |
|---|---|
| Selection | The ink bar glides to the row (260ms) and grows with an opened message |
| Done / snooze | The row slides right and fades, then folds (300ms) |
| Undo | The row comes back in from the left |
| Folders | The underline glides, its leading edge 80ms ahead |

## Accessibility contract (preserve when editing)
- Folders are tabs with arrow-key movement; the list is a labelled group that names its keys
- The current row is aria-current, and a polite live line names it as you move
- S and E are buttons named with the person; every move is confirmed in the footer's live region

## Install

```bash
npx shadcn@latest add @beautiful-ui-pro/inbox-triage
```

Pro item: needs the `@beautiful-ui-pro` registry in `components.json` and `BEAUTIFUL_UI_TOKEN` in `.env.local` (https://beautiful-ui.dev/account). Setup: https://beautiful-ui.dev/docs/pro. Your components.json `style` picks the build: radix-*, new-york and default get Radix, base-* gets Base UI.

## Credits
- Built on shadcn/ui (https://ui.shadcn.com)

The notchset foundation (the tokens listed above, keyframes and motion levels) installs once with the first component; its CSS is public at https://beautiful-ui.dev/r/notchset-foundation.json.